Refund & Cancellation Policy

Free plan and trial

The Free plan costs nothing and never expires. New accounts also get a short Pro trial that needs no card: nothing is charged when it ends, your account simply moves to the Free plan. There is nothing to cancel or refund on either.

Cancelling a subscription

You can cancel at any time from Profile → Billing in your dashboard, or from the billing portal linked there. Cancelling stops future charges; your plan and all of its features stay active until the end of the period you have already paid for (one month or one year from the last charge). Your QR codes keep working on the Free plan afterwards, within its limits. You can resume a cancelled subscription any time before that period ends.

Switching to a cheaper plan takes effect at your next renewal; you keep your current plan until then and can undo the change before it happens. Switching to a more expensive plan applies immediately: the unused part of your current period is credited against the new price, so you only pay the difference.

Refunds on subscriptions

• First payment on a new subscription: full refund if you ask within 14 days of the charge, no questions asked. The subscription is cancelled when the refund is issued.
• Renewals: if you meant to cancel and were charged for another period, contact us within 7 days of the renewal charge and we'll refund it and cancel the subscription.
• Upgrades: the prorated charge for moving to a higher plan follows the same 7-day rule.
• Charged in error: duplicate charges, charges after you cancelled, or amounts that don't match our published pricing are refunded in full whenever you report them.
• Outside these windows, cancelling stops future charges but the current period is not refunded, in whole or in part.

Scan packs and add-ons

Scan packs are one-time purchases that add scans to Free-plan codes and never expire. They can be refunded within 14 days of purchase as long as none of the scans have been used. Recurring add-ons (such as extra dynamic QR codes) are billed with your subscription and follow the subscription rules above; removing an add-on takes effect from the next renewal.

How to request a refund

Email admin@qrwalrus.com from the address on your account with the plan or product and the date of the charge (the invoice from your Billing page has everything we need). We reply within 2 business days. Approved refunds are returned to the original payment method, including any tax charged, and typically appear within 5–10 business days depending on your bank. Payments are processed by Dodo Payments, our merchant of record, and the refund may show under that name on your statement.

Please contact us before raising a dispute with your bank: we resolve refund requests directly and far faster than a chargeback. We may decline refunds where the policy is being used repeatedly to get paid features for free.

Changes to this policy

If we change this policy, the new version applies to purchases made after it is published. Charges made before a change are covered by the policy that was in force at the time.